Here are some FAQs for Jestilo, covering general topics for an ecommerce store with multiple categories (kids, sports, beauty, and more):
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FAQs for Jestilo
What is Jestilo?
Jestilo is an online store offering a wide range of products across various categories, including kids, sports, beauty, and more. Our goal is to provide high-quality products to meet your everyday needs.
How can I place an order on Jestilo?
Simply browse our website, select the items you’d like to purchase, and add them to your cart. Once ready, click on the cart icon to proceed to checkout, where you can review your items, enter your details, and complete your purchase.
What payment methods does Jestilo accept?
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and digital payment options. All transactions are securely processed to ensure your information is safe.
Does Jestilo offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary depending on the destination. Additional customs fees may apply depending on your country’s policies.
How long does shipping take?
Shipping times depend on your location and the item you order. Most orders are processed within 1-3 business days, and estimated delivery times are provided at checkout. You will also receive tracking information once your order has been shipped.
Can I return or exchange a product?
We want you to be satisfied with your purchase. If you're not happy with an item, you may return it within 30 days of receiving it. Items must be in their original, unused condition. Please see our Return Policy for more details and instructions.
How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number provided to follow your order’s progress on the carrier’s website.
Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on special offers and promotions.
How do I contact Jestilo customer service?
You can reach our customer service team by emailing support@jestilo.com or using the contact form on our website. We aim to respond to all inquiries within 24 hours.
Is my information secure with Jestilo?
Yes, protecting your information is a priority. Our website uses SSL encryption to ensure your personal and payment details are secure. We never share your information with third parties without your consent.